Tomorrow, my niece will undergo MRI scan at the Makati Med. She has been diagnosed with double-curve scoliosis from previous x-ray and ct scan tests, the initial findings revealed that there is also a possibility of mild cerebral palsy. She also has this small dimple at her back called spina bifida - in layman's term something is not right with her spinal column - she cries in pain at night, she easily gets tried and her feet and side hurt that we have to carry her most of the time.So now, you would understand why I am fuming mad when that outpost guard refused entry to her and my aunt at the complex gate that is near our condo tower. The reason? MANAGEMENT POLICY. What the f*ck. They wanted my frail auntie who had to carry my 5-year old niece all the way from Bulacan while also carrying the CT scan and xray results to use the main gate which is totally on the other side of the condominium complex just because they don't want to break the orders of the management. WHAT ABOUT THE LAW FOR DISABILITY ACCESS????
My auntie was pleading for them to let her in - the guard was stubborn - and the two other guards said nothing. My auntie was showing them her CT scan results and told them that they are from the hospital and that she is sick and we don't want to hurt. NO THEY REMAINED STUBBORN. In the end my aunt had to get a tricycle to go to the other gate - and still walked while carrying my niece - THE PAVEMENT WAS SLOPING DOWN.
What made me more furious was this:
THE GUARD DIDNT EVEN APOLOGIZE.
THE GUARD LOOKED AWAY WHILE I WAS TALKING TO HIM.
HE REFUSED TO GIVE HIS NAME WHEN I TOLD HIM I WILL BE PRESSING CHARGES,
HE WAS INSISTING THAT HE DIDNT KNOW MY NIECE WAS SICK (HELLO, MY AUNT WAS CARRYING THE BIG BROWN CT SCAN ENVELOPE AND SHE WAS PLEADING).
HE WAS INSISTING THAT HE WAS JUST FOLLOWING MANAGEMENT ORDERS.
HE ONLY GAVE HIS NAME WHEN I TOOK A PICTURE OF HIM USING MY CAMPHONE.
THE TWO OTHER GUARDS REFUSED TO GIVE THEIR NAMES CLAIMING THAT THEY DIDNT HAVE ANYTHING TO DO WITH IT - THE MERE FACT THAT THEY WERE THERE AND DIDN'T RECONSIDER AND JUST SHUT UP MADE THEM AS GUILTY.
I have handled all kinds of crazy irrational complaints from crazy customers all over New Zealand and the least that I want to do is to complain about something non-sense. If they would deny me entry because the management said so, I would gladly obey and understand - they are just doing their jobs - but hey, WE ARE FRIGGING TALKING ABOUT THE LAW HERE!!!
